We want you to LOVE Your perfume and feel your victory as much as we have. However, if you do need to return your order for whatever reason, this is possible.
Our policy lasts 30 days after the order is delivered.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Please note that to be eligible for a return, the package needs to be sent in its original conditions. When an item is damaged or missing parts for any reasons not due to our error. We won't be able to refund you.
How to start the return process?
1. You require a receipt or proof of purchase.
2. You need to prepare your package securely to ensure a return in a good condition.
3. Notify us that you would like to return your package at firstname.lastname@example.org
Where to send the item in case of return?
- Please note that when you will notify us that you would like to return your package at email@example.com, we will provide you with the shipping details via the reply email.
- Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.We always recommend that if you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When we will refund you?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Depending on where you live, the time for refund may take, we will do the best to refund you as fast as we can. Please note that all shipping costs are non-refundable.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
In case you still need more details about the return and refund policy, please contact us at email@example.com and we will answer all your questions.